Refund, Returns & Cancellation Policy

1. Shipping Policy

Free Shipping on All Orders

AmmmA INDIA offers free shipping on all orders. Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather conditions and other circumstances beyond our control.

• Order processing: Usually within 24–48 working hours after order confirmation.
• Estimated delivery: Usually within 3–7 working days after dispatch.
• Tracking: Once your order is shipped, you can track its status through our Track Order page or the tracking information provided to you.

In certain circumstances, delivery may take longer than the estimated timeframe. We will make reasonable efforts to assist you with delivery-related concerns.

2. Cash on Delivery (COD) Policy

Customers choosing Cash on Delivery (COD) can pay the order amount at their doorstep.

• An additional ₹50 COD handling charge applies to all Cash on Delivery orders.
• The order amount is payable at the time of delivery.
• The ₹50 COD handling charge is non-refundable if the customer refuses delivery or cancels the order after dispatch, subject to applicable law.
• COD orders may be processed subject to applicable order verification requirements.
• The COD handling charge and all other applicable fees will be clearly disclosed at checkout before the customer places an order.

Prepaid Payment Offer

Customers who choose to pay online can avoid the additional ₹50 COD handling charge and receive an extra 5% discount on their order, subject to the applicable offer terms.

3. Handling Fee Policy

• A ₹50 handling fee applies to both prepaid and COD orders, as disclosed at checkout.
• The handling fee is non-refundable if the customer refuses delivery or cancels the order after dispatch, subject to applicable law.
• If an order is cancelled by AmmmA INDIA, cannot be fulfilled by us, or qualifies for a refund under applicable law, any fee refund will be handled in accordance with the circumstances and applicable legal requirements.

Important: The handling fee are described separately in this policy. If handling charges apply to a particular order, the applicable amounts will be displayed at checkout before payment or order confirmation.

4. Order Cancellation Policy

A. Cancellation Before Dispatch

Customers who wish to cancel an order should contact our support team as soon as possible.

• Orders may be cancelled before dispatch, subject to order-processing status.
• No cancellation fee will ordinarily apply to a cancellation accepted before dispatch.
• For prepaid orders, an approved refund will generally be initiated within 48 hours of cancellation approval.
• The time taken for the refunded amount to appear in your account depends on your bank or payment provider.
• Once an order has been packed or handed over to the courier, cancellation may no longer be possible.

B. Cancellation After Dispatch

Once an order has been dispatched, cancellation is not guaranteed because the parcel may already be in transit.

• A ₹50 cancellation fee may apply as disclosed in our checkout and cancellation terms.
• The ₹50 handling fee may be non-refundable where the order is refused or cancelled after dispatch, subject to applicable law.
• For COD orders, the COD handling fee is also subject to the COD terms stated above.
• If a parcel is refused, it may be returned to our warehouse or fulfilment location.
• Any eligible refund will be assessed after considering the order status, applicable fees and legal requirements.

C. Cancellation by AmmmA INDIA

We reserve the right to cancel an order when necessary, including situations involving stock unavailability, incorrect pricing, payment issues, delivery restrictions, suspected fraudulent activity or circumstances preventing fulfilment. If we cancel an order that has not been fulfilled, any amount paid for the unfulfilled order will be refunded as applicable.

5. Return Policy for Food Products

We don’t accept any returns once the order is delivered.

AmmmA INDIA sells food products, including pickles, spices and other food items. For food-safety and hygiene reasons, returns of opened, used or tampered-with food products are generally not accepted for a change of mind or personal preference.

We do, however, take genuine product issues seriously. You may contact us for a replacement or refund if your order contains:

• A damaged or broken-seal product.
• The wrong product or variant.
• A missing item from the order.
• A genuinely spoiled, defective or otherwise unacceptable product.
• A parcel confirmed to be lost in transit or not delivered.

Eligible claims will be reviewed and resolved in accordance with this policy and applicable consumer protection laws.

6. Damaged, Defective, Wrong or Missing Products

Please inspect your order when it arrives. If you receive a damaged, defective, spoiled, incorrect or incomplete order, contact us within 48 hours of delivery, where reasonably possible.

To help us investigate, please provide:

• Your order number.
• A description of the issue.
• A photograph of the outer packaging and shipping label.
• Clear photographs of the product and any damage, leakage or broken seal.
• Details of any missing or incorrect items.

An unboxing video may be helpful but is not compulsory for submitting a claim. Please retain the product and its packaging until we advise you on the next steps.

Resolution of Verified Claims

After reviewing the information, we may offer an appropriate resolution, including:

• A replacement product at no additional cost; or
• A full refund for the affected product or order, as appropriate.

7. Return and Refund Eligibility

8. Refund Policy and Processing Time

If a refund is approved, we will generally initiate it within 48 hours of approval, unless additional verification or payment-provider requirements cause a delay.

• Prepaid orders: Refunds will generally be sent to the original payment method.
• Cancellation before dispatch: Approved refunds will generally be initiated within 48 hours.
• COD orders: Any eligible refund of an amount paid online will be handled through an appropriate refund method communicated by our support team.

After initiation, refunds usually take 5–7 working days to appear in your account, depending on your bank, card issuer, UPI service or payment provider.

9. Non-Refundable Charges & Address Issues

The ₹50 COD handling fee, and ₹50 post-dispatch cancellation fee may be non-refundable where disclosed before purchase and permitted by applicable law.

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number. If an order cannot be delivered due to an incorrect address or unavailable recipient, the parcel may be returned to us.

10. How to Request Support & Contact Us

To report an order issue or request a cancellation, refund or replacement, please reach out to our support team with your order number and details.